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Laboratory management - role of the Quality Manager and technical management

  • Location:
  • *Denham Grove or **Double Tree Hilton Coventry
  • Duration:
  • 3 days
  • Cost:
  • £1270 + VAT, £1300 +VAT after March 2018


TRLM49 * 16 Oct 2018

This training course covers the integration of the requirements of the laboratory accreditation standard, ISO/IEC 17025 within laboratory business processes. The United Kingdom Accreditation Service (UKAS) provides this course.

Download the course programme.

What are the benefits?

The course will help you:

  • Understand how the business processes of your laboratory can be combined effectively with the requirements of ISO/IEC 17025
  • Understand the roles of the quality manager and technical management


The course will cover:

Day 1

  • Laboratory structure to ensure integrity and competence
  • Quality management system as a framework for the business processes
  • Laboratory facilities, services and supplies
  • Ensuring competence - equipment
  • Ensuring competence - reference materials.

Day 2

  • Personnel training and records
  • The review process - tenders, contracts and requests
  • Subcontracting
  • Documentation and documentation control process
  • Ensuring competence - test and calibration methods
  • Handling of samples and items from customers for calibration and test.

Day 3

  • Ensuring competence - performance of calibration and tests
  • Ensuring competence - management controls
  • Identifying potential and actual non-conforming work
  • Process of recording and storage retrieval of records
  • Reporting results to client including opinions and interpretations
  • Complaints process

Who should attend?

Personnel from accredited or applicant laboratories who have responsibility for the technical or quality management of the tests or calibration performed.