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Laboratory management - role of the Quality Manager and technical management

  • Location:
  • *Denham or ** Coventry
  • Duration:
  • 3 days
  • Cost:
  • £1300 +VAT, £1350 + VAT after March 2019


TRLM51 ** 02 Apr 2019
TRLM52 * 17 Sep 2019

This training course covers the integration of the requirements of the laboratory accreditation standard, ISO/IEC 17025 within laboratory business processes. The United Kingdom Accreditation Service (UKAS) provides this course.

Download the course programme.

What are the benefits?

The course will help you:

  • Understand how the business processes of your laboratory can be combined effectively with the requirements of ISO/IEC 17025:2017
  • Have a basis for deciding which tasks fall within the remit of your quality management and technical management
  • Be able to identify the various responsibilities for overall laboratory management
  • Understand how effective management controls can be implemented.


The course will cover:

Day 1

  • Structural requirements
  • Impartiality and confidentiality
  • Laboratory facilities, conditions, equipment and reference materials
  • Metrological traceability
  • Personnel
  • Management of externally provided services.

Day 2

  • Review of requests, tenders, and contracts 
  • Methods (including selection, verification, validation and sampling)
  • Evaluation of measurement uncertainty 
  • Handling items 
  • Ensuring the validity of results
  • Management system, documentation and control of records and information 
  • Reporting of results (including opinions and interpretations).

Day 3

  • Management systems – Option A or B
  • Risks and opportunities for improvement
  • Internal audit
  • Non-conforming work, corrective actions and complaints 
  • Management review.

Who should attend?

Personnel from accredited or applicant laboratories who have responsibility for the technical or quality management of the tests or calibration performed.