Heather, Director of LGC Proficiency Testing, North America
What does your role at LGC entail?
I am responsible for overseeing LGC's proficiency testing business in the US, Canada and Central America.
What do you enjoy about working at LGC?
I enjoy being able to interact with colleagues and customers from all over the world from my relatively small hometown.
What has been your proudest moment at LGC?
Our team worked very hard during the 2018 renewal season to transfer over 600 API Food PT customers to LGC PT schemes. We created customised quotes for each customer, mapping their previous participation to the most appropriate LGC offering, and worked with each one to ensure a successful and satisfactory transition. To date, we have transitioned well over $1m worth of annual business.
"The diversity of LGC's employees (backgrounds, locations, areas of focus) as well as the diversity of our customer base (industries, size of organizations) exposes us to new ideas and encourages us to keep an open mind, always considering different perspectives and allowing for the cross-pollination of ideas and solutions."