World Quality Day: building trust through high standards

12th November marks World Quality Day, and it’s an opportunity for everyone at LGC to reflect on the critical role quality plays in driving trust, innovation and performance. Strong quality standards, processes and cultures help us deliver better outcomes for customers, communities and society. 

At LGC, World Quality Day is an opportunity for us to spotlight and highlight quality across the organisation. And quality isn’t confined to a single team, laboratory, day or week – it’s embedded across LGC all year long, shaping the products, services and solutions we provide to customers around the world. In the life sciences sector, where critical decisions depend on reliable data, accurate measurements and trusted products, quality is fundamental to building confidence. 

Trust is what we deliver 

Our customers rely on us to support research, healthcare, manufacturing and regulatory decision-making. By maintaining the highest standards of quality, we help them move forward with confidence. 

Trust is earned over time through consistency, expertise and a commitment to doing things the right way. Whether developing reference materials, delivering laboratory services or supporting customers with scientific expertise, quality underpins everything we do.  

Quality is everyone’s responsibility at LGC. It’s a culture built by people, day by day.  

As Helen Watson, General Counsel and Company Secretary, explains: “Quality isn’t just a department. It’s a commitment shared by all of us.” 

Why quality matters 

Quality is about more than compliance, procedures or certifications. It provides the foundation for consistent performance, robust processes and continual improvement. It helps our organisation manage risk, safeguard data, meet regulatory requirements and deliver reliable outcomes. 

LGC’s commitment to quality is reflected in the management systems, standards and regulatory frameworks under which we operate, including internationally recognised ISO standards and GxP (Good Practice) frameworks. These systems help ensure that our products and services meet the expectations of customers, regulators and partners worldwide. 

Quality in practice 

While quality systems and standards provide an important framework, quality is ultimately demonstrated through everyday actions and decisions. Across LGC, colleagues work to ensure accuracy, reliability and integrity in everything they do, helping customers place trust in the products, data and services they depend upon. 

On this World Quality Day, we celebrate the people, processes and culture that make quality an integral part of our business and support our purpose of delivering science for a safer world.